Abdominal Pain
Who do I see: GP
Advice: Please use the Patch System online, or contact reception on 020 8741 3944 to make an appointment.
Asthma
Who do I see: Practice Nurse / Clinical Pharmacist / A&E for severe symptoms
Advice: If you are having a severe asthma attack, please telephone 999 or 111. Otherwise for a Practice Nurse appointment please contact reception on 020 8741 3944 to make an appointment.
Anxiety
Who do I see: GP / Back on Track
Advice: If you are experiencing anxiety symptoms for the first time, please use the Patch System online to contact the GP or contact reception on 020 8741 3944 to make an appointment or visit for Back on Track Services if you regularly have anxiety symptoms.
Back Pain
Who do I see: Community Pharmacy for immediate pain relief / GP if pain persists / Connect Community Musculoskeletal Services (MSK) for routine treatment such as physiotherapy services
Advice: Search for your nearest community pharmacist or use the Patch System online or contact reception on 020 8741 3944 if pain persists. For access to routine treatment, such as Physiotherapy services, please contact the Connect Community MSK service on 0203 795 3426.
Blood Pressure Monitoring
Who do I see: Health Care Assistant / Reception BP Machine
Advice: Please contact reception on 020 8741 3944 to make an appointment.
Blood Test
Who do I see: Health Care Assistant
Advice: Please contact reception on 020 8741 3944 to make an appointment.
Boils
Who do I see: GP
Advice: Search for your nearest community pharmacist. For GP appointments, please contact reception on 020 8741 3944 to make an appointment.
Breathlessness
Who do I see: Practice Nurse / GP or A&E for severe symptoms.
Advice: Telephone 999 or 111 if symptoms are severe. For less serious breathing issues such as COPD or chest infections. Please contact reception on 020 8741 3944 to make an appointment with a Practice Nurse.
Breastfeeding
Who do I see: Self Help / Health Visitor
Advice: Visit NHS Advice Pages, or search for a breastfeeding support service near you.
Cervical Smear
Who do I see: Practice Nurse
Advice: Once you are invited, please contact reception on 020 8741 3944 to make an appointment with the Practice Nurse. Appointments should be booked for a day that you are not bleeding or on your period.
Chest Infections
Who do I see: GP if it persists for more than 1 week, or other chest issues (asthma / COPD)
Advice: Please contact reception on 020 8741 3944 to make an appointment.
Chest Pain
Who do I see: A&E for severe symptoms
Advice: Telephone 999 or 111 if symptoms are severe. If not severe and has lasted for more than a few days, please use the Patch System online, or contact reception on 020 8741 3944 to make an appointment.
Childhood Immunisations
Who do I see: Practice Nurse
Advice: Baby Clinic is run by our Practice Nurses, appointments needed for immunisations; please contact reception on to make an appointment. Find out more at NHS Choices.
Coils or Implants
Who do I see: Family Planning Clinic / 10 Hammersmith Broadway Genitourinary (GUM) Clinic
Advice: To search for your nearest Family Planning Clinic, please visit Central and North West London to make an appointment online or see 10 Hammersmith Broadway to access walk in services or please call the appointments line on 020 3315 6699, option 1 to book an appointment.
Constipation or Piles
Who do I see: Community Pharmacy / GP if persists more than 1 week.
Contraception and Family Planning
Who do I see: Family Planning Clinic / 10 Hammersmith Broadway Genitourinary (GUM) Clinic / GP
Advice: For a GP, please use the Patch System online, or contact reception on 020 8741 3944 to make an appointment. Alternatively, to search for your nearest Family Planning Clinic, please visit Central and North West London to make an appointment online or see 10 Hammersmith Broadway to access walk in services or please call the appointments line on 020 3315 6699, option 1 to book an appointment. Contraception and family planning appointments are available at various times every day.
Cystitis
Who do I see: GP
Advice: For a GP please contact reception on 020 8741 3944 to make an appointment.
Dementia Screening
Who do I see: Healthcare Assistant / Practice Nurse.
Advice: For a Healthcare Assistant or a Practice Nurse appointment, please contact reception on 020 8741 3944 to make an appointment.
Dental Problems
Who do I see: Dentist / 111 for dental abscess if no emergency dentist available.
Advice: Please book an appointment with your dentist or find a dentist near you: NHS Find Dentist Services.
Please contact 111 if no emergency dentist available.
Depot Injections – Other
Who do I see: Practice Nurse.
Advice: Please contact reception on 020 8741 3944 to make an appointment.
Depot Injections (Contraception)
Who do I see: Practice Nurse / Family Planning Clinic / 10 Hammersmith Broadway Genitourinary (GUM) Clinic
Advice: For a Practice Nurse, please contact reception on 020 8741 3944 to make an appointment. Alternatively, to search for your nearest Family Planning Clinic, please visit Central and North West London to make an appointment online or please see 10 Hammersmith Broadway to access walk in services available or please call the appointments line on 020 3315 6699, option 1 to book an appointment. Contraception and family planning appointments are available at various times every day.
Depression
Who do I see: GP / Back on Track
Advice: If you are experiencing depression symptoms for the first time, please use the Patch System online or contact reception on 020 8741 3944 to make an appointment or visit for Back on Track Services if you regularly have depression symptoms.
Diabetes Monitoring
Who do I see: Healthcare Assistant / Practice Nurse (full annual) / Clinical Pharmacist (medication).
Advice: Routine annual clinic appointments reminders will be sent to all our patients with diabetes. Reception staff will direct you to the most appropriate health care professional. Please contact reception on 020 8741 3944 to make an appointment with the relevant professional.
Diarrhoea
Who do I see: Community Pharmacist / GP if persists longer than 7 days or in a career dealing with food or caring for others
Advice: Search for your nearest community pharmacist. For a GP, please contact reception on 020 8741 3944 to make an appointment.
Diet / Life Style Changes
Who do I see: Health Care Assistant
Advice: Please contact reception on 020 8741 3944 to make an appointment.
Dizziness
Who do I see: GP
Advice: Please use the Patch System online, or contact reception on 020 8741 3944 to make an appointment, routine appointments within 2-4 weeks.
Dressings
Who do I see: Health Care Assistant / Practice Nurse
Advice: Please contact reception on 020 8741 3944 to make an appointment.
Ear Care / Ear Wax
Who do I see: Self-Help / Community Pharmacy / Private Clinic
Advice: Search for your nearest community pharmacist for over the counter treatments and advice. If you think you may need ear irrigation (‘syringing’) and are over 16, you may need to source this privately. Patients under 16 should see a GP, contact reception on 020 8741 3944 to make an appointment. Please also check the following for more information on NHS Choices.
Earache
Who do I see: GP
Advice: Please use the Patch System online, or contact reception on 020 8741 3944 to make an appointment.
ECG
Who do I see: Health Care Assistant / Practice Nurse.
Advice: Please contact reception on 020 8741 3944 to make an appointment.
Eczema
Who do I see: Community Pharmacy / GP if persists for more than 4 weeks or is infected.
Advice: Search for your nearest community pharmacist. For a GP, please use the Patch System online, or contact reception on 020 8741 3944 to make an appointment.
Emergency Contraception
Who do I see: Community Pharmacy / GP / Family Planning Clinic / 10 Hammersmith Broadway Genitourinary (GUM) Clinic.
Advice: Search for your nearest community pharmacist. For a GP, please contact reception on 020 8741 3944 to make an appointment. Alternatively, search for your nearest Family Planning Clinic to book an appointment online or please see 10 Hammersmith Broadway to access walk in services or please call the appointments line on 020 3315 6699, option 1 to book an appointment. Contraception and family planning appointments are available at various times every day.
Eye Infection
Who do I see: Optometrist / Community Pharmacy / GP if persists for more than 7 days or vision is impaired.
Advice: Search for your nearest community pharmacist, or for your nearest opticians. For a GP, please use the Patch System online, or contact reception on 020 8741 3944 to make an appointment.
Fit Notes (Sick Notes)
Who do I see: Self certify first 7 days, then routine GP appointment.
Advice: For a GP, please submit the request online. If you have been discharged from hospital, your hospital team will issue any fit notes for the entire period of your recovery. Please contact the ward staff (even after discharge). Schools should not request a GP letter to confirm absence, this can be written by a parent or guardian.
Flu
Who do I see: Community Pharmacy / GP if persists for more than 7 days or difficulty breathing.
Advice: Search for your nearest community pharmacist. For a GP, please use the Patch System online, or contact reception on 020 8741 3944 to make an appointment.
Flu Vaccine
Who do I see: Practice Nurse / Health Care Assistant
Advice: Please contact reception on 020 8741 3944 to make an appointment.
Forms, Certificates and Medical
Who do I see: GP Surgery Receptionist
Advice: A medical examination will be booked if necessary. Completion of forms, certificates and medicals are not covered under the NHS. Payment for reports must accompany the request or appointment booking (i.e. in advance). Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. Allow up to 28 days for the process to be completed, you will be contacted by phone when your form is ready for collection. Please note we do not sign passport forms.
Headaches
Who do I see: Community Pharmacy / GP if headaches are severe and frequent.
Advice: Please search for your nearest community pharmacist. For a GP, please use the Patch System online, or contact reception on 020 8741 3944 to make an appointment. Find out more information at NHS Choices.
Holiday Cancellation Certificate
Who do I see: GP Surgery Receptionist.
Advice: Please attend in person or post the documentation and payment. Holiday cancellation forms are not covered by the NHS, there will be a charge for this service. Payment for reports must accompany the request or booking (i.e. in advance). Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign and parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 28 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Hyperventilation
Who do I see: GP / Back on Track
Advice: If you are experiencing Hyperventilation symptoms for the first time, please contact the GP either online or contact reception on 020 8741 3944 to make an appointment or visit www.backontrack.nhs.uk for Back on Track services if you regularly have hyperventilation symptoms.
Insurance Reports
Who do I see: GP Surgery Receptionist
Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Medical Reports
Who do I see: GP Surgery Receptionist
Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Medication Reviews
Who do I see: Clinical Pharmacist
Advice: Please contact reception on 020 8741 3944 to make an appointment.
Missed Contraception / Pill
Who do I see: Community Pharmacy / Practice Nurse / GP / Family Planning Clinic / 10 Hammersmith Broadway Genitourinary (GUM) Clinic.
Advice: For emergency contraception, please find your nearest community pharmacy or contact reception on 020 8741 3944 to make an appointment with a GP. For a Practice Nurse, please contact reception on to make an appointment. Alternatively, search for your nearest family planning clinic to make an appointment online or please see 10 Hammersmith Broadway to access walk in services available or call the appointments line on 020 3315 6699, option 1 to book an appointment.
Moles
Who do I see: GP
Advice: For a GP, please use the Patch System online, or contact reception on 020 8741 3944 to make an appointment.
Mouth Problems
Who do I see: Community Pharmacy / Dentist / 111 if emergency dentist not available.
Advice: Please book an appointment with your dentist or find a dentist near you: NHS Find Dentist Services, or you may find your nearest community pharmacy.
Nose Bleeds
Who do I see: Urgent Care Centre / 111 Service if severe / GP if several episodes
Advice: Pinch nose (do not lean head back) and apply ice pack. Find out more information about nose bleeds. If concerned, you can ring 111, or search for your nearest Urgent Care Centre. For a GP, please use the Patch System online, or contact reception on 020 8741 3944 to make an appointment.
Panic Attacks
Who do I see: GP / Back on Track
Advice: If you are experiencing panic attacks for the first time, please contact the GP through the Patch System online or contact reception on 020 8741 3944 to make an appointment or visit www.backontrack.nhs.uk for Back on Track Services if you regularly have panic attacks.
Passport Forms
Who do I see: We do not sign passport forms
Advice: Passport forms are not covered by the NHS. Find out more here.
Period Problems
Who do I see: GP
Advice: Please contact the GP online, or contact reception on 020 8741 3944 to make an appointment.
Phobias
Who do I see: GP / Back on Track
Advice: If you are experiencing phobia symptoms for the first time, please book an appointment with a GP through the Patch System online or contact reception on 020 8741 3944 to make an appointment or visit www.backontrack.nhs.uk for Back on Track Services if you regularly have phobias.
Pneumococcal Vaccine
Who do I see: Practice Nurse
Advice: Please contact reception on 020 8741 3944 to make an appointment.
Prescription
Who do I see: Receptionist / Online
Advice: A GP appointment may be needed but please contact reception on 020 8741 3944 who will help direct your specific prescription query. Alternatively, if you would like to order or cancel your repeat prescriptions, you can do this by using our online services.
Removal of Stitches
Who do I see: Practice Nurse / Health Care Assistant
Advice: Please contact reception on 020 8741 3944 to make an appointment.
Ring Pessary
Who do I see: GP
Advice: Please contact reception on 020 8741 3944 to make an appointment.
Shingles Vaccine
Who do I see: Practice Nurse
Advice: Please contact reception on 020 8741 3944 to make an appointment.
Sick Note / Fit Note
Who do I see: Self certify first 7 days, then routine GP appointment.
Advice: For a GP, please submit the request through the Patch System online. If you have been discharged from hospital, your hospital team will issue any fit notes for the entire period of your recovery. Please contact the ward staff (even after discharge). Schools should not request a GP letter to confirm absence, this can be written by a parent or guardian.
Spirometry Testing
Who do I see: Practice Nurse
Advice: Please contact reception on 020 8741 3944 to make an appointment.
Tetanus Injection
Who do I see: Practice Nurse
Advice: Please contact reception on 020 8741 3944 to make an appointment.
Thrush (Vaginal)
Who do I see: Self-Help Advice / Community Pharmacy / Sexual Health Clinic / 10 Hammersmith Broadway
Advice: You can find self-help information on the NHS Choices help page. You can also search for your nearest community pharmacist. If you are sexually active, you can see a GP by using the Patch System online or by contacting reception on 020 8741 3944 to make an appointment. Alternatively, you can visit your nearest Sexual Health Clinic, to find a clinic and make an appointment online or please see 10 Hammersmith Broadway to access walk in services available or call the appointments line on 020 3315 6699, option 1 to book an appointment.
Travel Vaccinations
Who do I see: Private Travel Clinic / Pharmacy Offering Travel Healthcare Services
Advice: Please see the NHS website for more information.
Urine Infections
Who do I see: GP
Advice: Please bring a urine sample into the consultation; sterile pots available at reception. Please contact reception on 020 8741 3944 to make an appointment.
Vaginal Discharge
Who do I see: Community Pharmacy / Sexual Health Clinic / 10 Hammersmith Broadway
Advice: You can search for your nearest community pharmacist. If you are sexually active, you can contact a GP through the Patch System online, or contact reception on 020 8741 3944 to make an appointment. Alternatively, you can also visit your nearest Sexual Health Clinic to find a clinic and make an appointment online or please see 10 Hammersmith Broadway to access walk in services available or call the appointments line on 020 3315 6699, option 1 to book an appointment.
Vitamin B12
Who do I see: Practice Nurse
Advice: Please contact reception on 020 8741 3944 to make an appointment.
Vomiting
Who do I see: Community Pharmacy / GP
Advice: Please search for your nearest community pharmacist. For babies and toddlers, or if it persists longer than 1 week in children and adults, please see the GP by contacting reception on 020 8741 3944 to make an appointment.
Warfarin
Who do I see: Practice Nurse / GP
Advice: Please contact reception on 020 8741 3944 to make an appointment.